Privacy Policy

This Privacy Policy explains how clearscopehubae AG ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Last updated: January 2026

Data Controller Information

clearscopehubae AG is the data controller responsible for your personal information. Our contact details are:

Data We Collect

We collect personal information that you provide directly to us and information that is automatically collected when you use our website. The types of data we collect include:

Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Communication Data: Messages, enquiries, and other communications you send to us
• Service Information: Details about your strategic planning software requirements, current systems, and business needs
• Professional Information: Industry sector, company size, and organisational context relevant to our services

Automatically Collected Information

• Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Technical Information: IP address, browser type, device information, operating system, and referral sources
• Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy

How We Use Your Information

We use your personal data for legitimate business purposes and with appropriate legal basis. Our use of your data includes:

Service Delivery

• Responding to your enquiries and providing information about our services
• Delivering strategic planning software analysis and consultation services
• Managing client relationships and project communications
• Providing customer support and technical assistance

Business Operations

• Processing and fulfilling service requests
• Managing contracts and billing for our services
• Maintaining records for legal and regulatory compliance
• Improving our services based on client feedback and requirements

Website Improvement

• Analysing website usage to improve user experience and functionality
• Understanding visitor preferences and optimising content
• Ensuring website security and preventing fraud
• Technical troubleshooting and system maintenance

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for performing our services and fulfilling contractual obligations
• Legitimate Interests: Processing for our legitimate business interests, such as improving services and maintaining client relationships
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications
• Legal Compliance: Processing required to comply with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services, such as:

• Email and communication platforms for client correspondence
• Cloud storage and hosting services for data processing
• Analytics services to understand website usage patterns
• Professional advisors including legal and accounting services

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our retention periods include:

• Client Data: Retained for the duration of our business relationship and for 7 years after project completion for legal and regulatory compliance
• Website Analytics: Typically retained for 26 months for analysis and improvement purposes
• Communication Records: Retained for 3 years for customer service and relationship management
• Marketing Data: Retained until consent is withdrawn or for 2 years of inactivity

After the retention period expires, we securely delete or anonymise personal information in accordance with our data deletion procedures.

International Data Transfers

As we operate primarily within the European Union, most data processing occurs within the EU. When we transfer data outside the EU, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Certification schemes and codes of conduct
• Specific consent for transfers where appropriate

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and security practices
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

Access and Portability

• Right of Access: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information in certain circumstances

Processing Controls

• Right to Restriction: Limit how we process your personal information
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@clearscopehubae.pro or +43 12719941. We will respond to your request within one month and may require verification of your identity to protect your information.

Children's Privacy

Our services are directed at business professionals and organisations. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you have concerns about our data processing practices that we cannot resolve, you have the right to lodge a complaint with the relevant supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde):

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your enquiries as promptly as possible.